Suna1's Terms and Conditions

1. General Terms

These Terms & Conditions ("Terms") constitute a legal agreement between suna1 ("we", "us", "the Platform") and you ("the User"). By accessing our services through the suna1 website, mobile app, or any other channel, you are automatically deemed to have accepted these Terms.

Suna1 is an online Sports Betting, Live Casino, and gaming platform for players in Bangladesh. We operate under an international gaming license and comply with all applicable laws. These terms may be updated at any time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.

• It is your responsibility to read and understand these Terms.
• If you disagree with any of these terms, please stop using the platform.
• This platform is strictly prohibited for use by minors.
• Suna1 reserves the right to suspend, modify, or restrict its services at any time.

2. Account Register

To open an account with suna1, you must complete the registration form with accurate and complete information. Only one account is permitted per person or household. Operating multiple accounts may result in all accounts being closed and balances forfeited.

Information Required for Registration

• Full legal name (as per NID)
• Active mobile number
• Valid email address
• Date of birth (for age verification)
• Valid Bangladesh residential address

After registration, a verification code will be sent to your email or mobile number. Deposits and withdrawals may not be processed until verification is complete. To update any details provided during registration, please contact our support team and complete an identity verification.

3. Age Verification

You must be 18 years of age or older to open an account and use the gaming services on suna1. We may request identity verification (NID, passport) at any time to confirm your age.

• Any account found to belong to a person under 18 will be closed immediately.
• It is entirely the parent's or guardian's responsibility to prevent minors from accessing gaming platforms.
• Registering with a false age may result in the forfeiture of all winnings.
• Documents submitted during the KYC process are kept secure and used solely for verification purposes.

4. Deposits & Payments

Deposits on suna1 can be made via Mobile Banking, Nagad, Rocket, and other approved payment methods. No charges are applied to deposits on our end, though your payment provider may apply their own fees.

Deposit Rules

• Minimum deposit amount is BDT 100.
• Only deposit from a payment account registered in your own name.
• Payments through third parties are not accepted.
• Deposits are generally credited to your wallet instantly.
• If a deposit is delayed for any reason, please contact support.

5. Withdrawal Policy

Your account must be fully verified before you can withdraw from suna1. KYC documents may be required prior to your first withdrawal. Withdrawals are typically processed within 15–30 minutes.

Withdrawal Terms

• Minimum withdrawal amount is BDT 200.
• Withdrawals can only be made to the same payment method used for the deposit.
• Wagering requirements must be met before bonus balance can be withdrawn.
• Withdrawals may be temporarily suspended if suspicious activity is detected.
• A daily maximum withdrawal limit applies.

6. Bonuses & Promotions

Suna1 offers a range of bonuses — welcome bonuses, reload bonuses, free bets, and special tournament prizes. Each bonus has its own terms, which are clearly stated on the offer page.

General Bonus Terms & Conditions

• Accepting a bonus automatically applies the associated wagering requirements.
• If wagering is not completed within 7 days of receiving a bonus, the bonus will be cancelled.
• Multiple bonuses cannot be used simultaneously unless specifically stated otherwise.
• Certain games may be excluded from bonus wagering requirements.
• Each bonus can only be claimed once per account.
• Suna1 reserves the right to close any account found to be abusing bonuses.

7. Betting Rules

Sports Betting, Live Casino, and slot games are available on suna1. Each section has its own rules, which can be found in detail within the game lobby.

Sports Betting

• Bets cannot be cancelled once accepted, unless the match is postponed or abandoned.
• Odds may change at any time, but the odds at the time the bet is placed will apply.
• Bets suspected of being linked to match-fixing will be voided.

Casino Games

• RTP (Return to Player) information for all games is available on the respective game pages.
• Winnings resulting from technical errors may be voided.
• If a connection is lost mid-game session, the last server record will be considered the authoritative result.

8. Prohibited Activities

The following activities are strictly prohibited on suna1. Violations may result in permanent account closure, balance forfeiture, and legal action where applicable.

• Operating multiple accounts by the same person or household.
• Creating accounts with the intent to abuse bonus offers.
• Using automated bots or software to place bets.
• Knowingly exploiting any technical error or glitch.
• Money laundering or payments involving illegal funds.
• Threatening, intimidating, or harassing other users.
• Registering with a false identity or fraudulent documents.
• Attempting to interfere with or compromise the platform's security systems.

9. Account Closure & Suspension

Suna1 reserves the right to temporarily suspend or permanently close any account for any reason. Account action is typically taken in the following circumstances.

• If evidence of a terms violation is found.
• Failure to submit verification documents within the required timeframe.
• In cases of suspicious financial transactions.
• For self-exclusion at the user's own request.
• Extended inactivity of more than 12 months.

Users will be notified by email or SMS before an account is closed, unless immediate action is required due to fraud. To recover a valid balance from a closed account, please contact our support team.

10. Privacy & Data Protection

Details on how your personal data is collected, stored, and used can be found in our Privacy Policy. suna1 will never sell your personal information to third parties under any circumstances.

• Information provided during registration is used solely for service delivery and verification purposes.
• Payment details are stored in encrypted form.
• Cookies are used to enhance your experience.
• You can unsubscribe from marketing emails at any time.

11. Responsible Gaming

Suna1 believes gaming should be a source of fun and entertainment, not financial stress or addiction. We place the highest priority on responsible gaming, and our platform includes a number of protective tools to support that.

• Option to set deposit limits.
• Option to temporarily pause your account for a set period.
• Self-Exclusion option available — from 6 months to permanent.
• Tools to track your gaming time.
• Referrals to professional support when needed.

If you or someone you know is struggling with a gaming addiction, please reach out to our support team. For more information, Responsible Gaming Visit the page.

12. Dispute Resolution

For any dispute or complaint, please contact us first via live chat or email support. We aim to provide a resolution within 48 hours.

• Once your complaint is submitted, a ticket number will be issued — please keep it for your records.
• If you are not satisfied with our decision, you may appeal to the licensing authority.
• In all disputes, server logs and records will be treated as the final and definitive evidence.
• Resolution through discussion is preferred before taking any dispute to court.

13. Changes to Terms

Suna1 reserves the right to change, amend, or update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-platform notice.

• Updated terms take effect from the date the changes are made.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• A history of terms changes will be provided upon request.

14. Contact

If you have any questions or feedback about these Terms & Conditions, please get in touch. Our support team is available 24 hours a day, 7 days a week.

• Live Chat: Chat with us directly from any page on the platform.
• Email: [email protected] (typically replied to within 2–4 hours)
• Language support: available in both Bengali and English.