Does suna1 sell my data to other companies?

No. suna1 never sells your personal data to third parties. Only limited information is shared for payment processing and legal obligations, and strictly under binding agreements.

Can I request that all my data be deleted?

Yes, you can request that your data be deleted. However, certain information — such as financial transaction records — must be retained for a legally required period. Contact our support team for full details.

How secure is my payment information?

Your payment information is secured with SSL 256-bit encryption. Full payment numbers and PINs are never stored on our servers — only the details required to verify transactions are retained.

How do I unsubscribe from promotional emails?

Every promotional email includes an "Unsubscribe" link at the bottom. You can also opt out of marketing communications through your account settings or by reaching out via live chat.

Will I be notified in the event of a data breach?

Yes. In the event of a data breach, we will notify affected users by email within 72 hours and provide guidance on the necessary steps to protect their accounts.

Can I still use the site if I disable cookies?

Disabling essential cookies will prevent login and certain core features from working. However, disabling only analytics or marketing cookies will not affect the site's main functionality.

suna1 | Privacy Policy — Your Data, Handled With Care

1. Introduction & Applicability

Suna1 ("we", "us", "platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect from users of our website, mobile application, and related services ("Services"), how we use it, and how we keep it secure.

This Policy applies to all suna1 services — including website browsing, account registration, deposits and withdrawals, gaming, and customer support. By using suna1, you agree to this Privacy Policy.

            In Plain Terms
            We keep your data secure, never sell it, and never use it unnecessarily. Everything on this page is stated directly and plainly.
          

2. What Information We Collect

Suna1 collects various types of information to deliver its services. A detailed breakdown of each category is provided below.

Identity Information

Full Name (as per National ID)
Date of birth and age verification data
Valid email address
Active Mobile Number
Permanent Address & District/Division

Financial Information

Payment method (Mobile Banking/Nagad/Rocket number)
Deposit & Withdrawal History
Transaction Time & Amount

Technical Information

IP Address & Device Information
Browser type and version
Operating System Information
Session Logs & Usage Patterns
Cookies & Local Storage Data

Gaming Activity Data

Game History & Statistics
Betting patterns and preferences
Bonus claim and usage data

            What We Do Not Collect
            We never store your full bank account number, credit/debit card PIN, or any password.
          

3. How Information Is Collected

Suna1 collects your information through several methods. In the interest of transparency, each method is outlined below.

Collection Method	What Information	When
Registration form	Name, email, phone number, date of birth	At the time of account registration
KYC Verification	NID/Passport Documents	Before the first withdrawal
Payment Processing	Payment number, transaction details	At the time of deposit/withdrawal
Automatic Cookies	Browsing data, session information	Time Spent on Site
Customer Support	Chat logs, complaint records	When You Contact Support

4. Why We Use Your Information

Suna1 uses your information only for specific, legitimate purposes. Each use case is clearly outlined below.

To create and manage your account and ensure its security.
For age and identity verification (KYC process).
To ensure accurate processing of deposits and withdrawals.
To prevent fraud, money laundering, and unauthorized access.
To improve your gaming experience based on your preferences.
To send relevant promotions and bonus offers (subject to your consent).
To handle customer support and resolve complaints.
To meet legal obligations and satisfy regulatory requirements.
To identify and resolve technical issues on the platform.
To monitor responsible gaming and take protective measures.

            For Your Convenience
            By analyzing your gaming history, we recommend games, bonuses, and sports events tailored to your preferences — making your experience more enjoyable.
          

5. Data Sharing Policy

Suna1 never sells your personal data. In certain limited cases, specific information may be shared with trusted partners.

Payment Processors: Limited financial data is shared with payment gateways to verify deposits and withdrawals.
Legal Authorities: Information may be disclosed in response to a court order or government request.
Licensing Authority: Specific information is shared with regulatory authorities for gaming license review.
Fraud Prevention: Information about suspicious activity may be shared with authorized anti-fraud organizations.
Technology Partners: Technology service providers have limited access to certain technical data to operate the platform.

            Important
            All our partners are bound by strict confidentiality agreements. They are not permitted to use your information for their own purposes.
          

6. Cookies & Tracking Technologies

Suna1 uses cookies and similar technologies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies

Essential Cookies: Required to maintain your login session and keep core site functions running. Disabling these will cause the site to not work properly.
Performance Cookies: Monitors site performance and helps identify technical issues.
Functionality Cookies: Remembers your language preference, game settings, and customizations.
Analytics Cookies: Collects anonymous data to understand which pages are visited most.

You can disable non-essential cookies at any time through your browser settings, though some features may become limited as a result.

7. Data Retention Period

Suna1 retains your information only for as long as necessary. Different types of data have their own defined retention periods.

Account Data: For the duration of the account and 5 years after closure.
Financial Transaction Records: Up to 7 years as required by law.
KYC Documents: 5 years after account closure.
Customer support records: 3 years.
Technical logs: 1 year.
Marketing data: deleted immediately upon unsubscribing.

            Upon expiry
            Once the designated retention period expires, your data is securely and permanently deleted in a way that cannot be recovered.
          

8. Data Security Measures

Suna1 applies industry-leading technology and processes to protect your data. Our security layers are detailed below.

All data transmissions are secured with SSL/TLS 256-bit encryption.
Sensitive data stored in the database is kept in encrypted form.
Strict access controls — only authorized personnel can access data.
Regular third-party security audits are conducted.
Suspicious access attempts are automatically blocked.
Two-factor authentication (2FA) is available.
Our policy is to notify users within 72 hours of a data breach.

9. Your Rights

Under suna1's Privacy Policy, you have a number of important rights over your personal data. Contact our support team at any time to exercise these rights.

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate or incomplete information. We will update it within 7 business days.

Right to Erasure

You may request deletion of your data in certain circumstances. This will be carried out unless a legal obligation requires otherwise.

Right to Object to Processing

You may object to the use of your data for marketing or profiling purposes, and such use will be stopped.

Right to Restrict Processing

You may request that the use of your data be temporarily or permanently restricted for specific purposes.

Right to Data Portability

You can request an export of your data in a structured, commonly used format such as JSON or CSV.

            To exercise your rights
            To exercise any of the above rights, contact us via live chat or email. We generally respond within 3-5 business days.
          

10. Privacy of Minors

Suna1 strictly prohibits providing services to anyone under 18. Our Privacy Policy places special emphasis on protecting minors.

Age verification is mandatory at the time of registration.
In cases of doubt, age is verified through KYC documentation.
If we become aware that a minor's data has been collected, the account will be immediately closed and the data deleted.
If parents have any concerns, they can reach out to our support team.

            For Parents
            If you suspect that your child or any minor you know is using suna1, please notify us immediately. We will take prompt action.
          

11. Policy Updates

Suna1 reserves the right to update this Privacy Policy as needed. We are committed to being transparent about any changes.

A notification will be sent to your registered email before any significant changes.
The "Last Updated" date at the top of the page is always kept current.
Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
Previous versions are available upon request by email.

12. Contact Us

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us.

Live Chat: Chat with us directly from any page on the platform — average response time is 2 minutes.
Email: [email protected] — typically responded to within 2-4 hours.
Language: Support is available in both Bengali and English.

            Response Time
            We are required to provide a formal response to privacy-related requests within 30 days. For urgent matters, please reach out via live chat.
          

Suna1's Privacy Policy

How We We Protect Your Data

End-to-End Encryption

Minimal Data Collection

Not Shared with Third Parties

Secure Data Storage

Your Rights Are Protected

Marketing Opt-Out

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